Welcome to
Lou's Place

Terms and Conditions, Policies

RESERVATION POLICY

Lou’s Place offers bookings from 11.45am.

Our feed me” menus are updated seasonally and are available to view online at lous​place​barossaval​ley​.com​.au. You are welcome to notify us in advance which menu you would like or you are welcome to select on the day.

To adhere to our COVID-19 management policy and for contact tracing purposes, Lou’s Place staff will collect the following information from the guests when making a reservation.

  • First name
  • Last name
  • Email address
  • Mobile number

Credit card details will also be requested to secure your booking. Please see our cancellation policy to understand where charges may apply.

Please note on public holidays a 10% surcharge will apply.



ONLINE BOOKINGS

Online bookings can be made via our website https://lousplacebarossavalley…

Modifications to online booking can be made 48 hours before your reservation.

To modify a reservation within 48 hours of your booking time you are required to contact us directly via phone.

Booking confirmations will be sent via OpenTable to your nominated email address or mobile phone number. Please note, no further confirmation will be sent directly from the restaurant.



PHONE BOOKINGS

Phone bookings can be made anytime by calling (08) 7800 3222.

During restaurant service time, we may be unable to answer the telephone.

Please leave a message and a member of our team will respond to you within 24 hours.



RESERVATIONS FOR 8 OR MORE GUESTS

For function enquiries or bookings of 12 guests or more, please fill out the enquiry form on our website. Once submitted, a member of our team will get in touch within 48 hours to discuss how we can accommodate your enquiry.



CANCELLATION POLICY — RESTAURANT

Lou’s place will charge a cancellation fee of $20 per person when:

  • A reservation is cancelled less than 24 hours before the reservation time, or
  • A guest fails to attend their booking.

The cancellation fee reflects a small amount of the time spent preparing food and staff costs associated with your booking and the lost opportunity to have other guests dine at our restaurant.

Cancellation fees are processed via OpenTable. Notification of charge will be sent via an email receipt from Open Table and Stripe.



CANCELLATION POLICY — LOU’S PLACE TICKETED SPECIAL EVENTS
Lou’s Place does not offer refunds or credit notes for:

  • change of mind’ reasons or non-attendances due to illness or injury;
  • if a person does not attend an Event or Service;
  • if a person fails to meet these Terms and Conditions and Lou’s Place Policies.

2 weeks or less notice:
No refunds, transfers or credit notes. You are welcome to send someone in your place to attend a Lou’s Place event or service — please simply email us their name, contact number and any dietary requirements and we will do our best to accommodate them.

More than 2 weeks notice:
No refunds. We are happy to issue you with a credit note which you can use to enrol into a future special event or Service or use on a later date.

Cancellations using gift vouchers:
If you cancel an event or service which you have booked through redemption of a gift voucher, the same cancellation terms as above will apply, and your credit note will take the form of a re-issued gift voucher with the original expiration date. If you cancel a booking using a gift voucher 2 weeks or less prior to an event or service, or your gift voucher expires before the date of your event or service, your voucher will not be re-issued.

Australian Consumer Law:
We comply with our obligations under the Australian Consumer Law. To the extent that any of the refund/​return/​replacement rights stated on our website are inconsistent with your rights under the Australian Consumer Law (found at Schedule 2 to the Competition and Consumer Act 2010) your statutory rights will prevail.

COVID refund policy
Lou’s Place does not offer refunds, transfers, or credit notes:

  • For non-attendance due to showing Covid related symptoms or illness,
  • Awaiting Covid testing results, or
  • For non-attendance due to border closures when travelling into South Australia.

You are welcome to send someone in your place, we simply ask you to contact Lou’s Place with the name of the guest coming in your place.
In the event of a government enforced lockdown in South Australia, rendering Lou’s Place unable to operate you are entitled to a credit note for future use.




GIFT VOUCHER POLICY

Gift vouchers can be purchased via the Lou’s Place website (www​.lous​place​barossaval​ley​.com​.au) and can be redeemed for food and beverages at Lou’s Place Barossa Valley.

Any event organised by Lou’s Place as the case may be.
The indemnity will extend to all costs (including reasonable legal costs), damages and expenses
incurred by Lou’s Place.
Despite any other term and to the maximum extent permitted by law, Lou’s Place will not bear any
liability to you for consequential loss including loss of profits, loss of business opportunities or loss of
goodwill howsoever arising (including in negligence).

Limitation of liability
If any warranty, term or condition in these Terms and Conditions cannot at law be excluded or
avoided (Non-Excluded Provision), then, to the extent permitted by law, Lou’s Place liability for a Non-
Excluded Provision is limited to one or more of the following:

Vouchers can be purchased by either:

Completing the gift voucher form on the Lou’s Place website or

Calling Lou’s Place on (08) 7800 3222.

Gift vouchers can be purchased for any value.
Vouchers will be emailed directly to a nominated email address within 48 hours after payment is received.

Expiry

Lou’s Place Barossa Valley gift vouchers are valid for three years from date of issue.

Redeeming

Gift vouchers must be presented on arrival (printed or via smart phone) and must be mentioned to staff when booking via phone or noted within online bookings. Vouchers may be used for more than one transaction. We do not offer refunds for gift vouchers. Gift vouchers are not redeemable for cash.

Lou’s Place Barossa Valley and Lou Miranda Estate winery are independent businesses. As such, Lou’s Place gift vouchers cannot be used to purchase wine or other products from Lou Miranda Estate winery.



CREDIT CARD TRANSACTION PRIVACY POLICY

We acknowledge and respect the privacy of individuals. We advise that any information given will be treated in accordance with the Privacy and Personal Information Act 1998.

Personal information provided to us will only be shared, and only that information which is absolutely necessary, where required by law and with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and Australia Post who will deliver your order.

All credit card information is encrypted during transmission, using Secure Socket Layer (SSL) technology in our checkout process. You will always be able to identify a secure website when you can see a small padlock icon that appears either in at the bottom of your browser or in the address bar at the top of the screen.

No credit card information is stored on this site, all payment processing is provided by the NAB Payment Gateway which is fully PCI DSS compliant. PCI DSS (Payment Card Industry Data Security Standard) is a set of standards created by card issuers such as Visa and MasterCard to ensure the security of credit card details online. This standard has been created to assist in ensuring that sensitive customer data remains secure at all times



GENERAL PRIVACY POLICY

Lou’s Place may from time to time collect or obtain your personal information through various means, such as when you visit Lou’s Place’s website, email Lou’s Place, purchase tickets to an event, or attend an event.
Lou’s Place may use such personal information (whether identifiable or non-identifiable) to keep you informed of its new products or services, send you regular updates or newsletters, or news of special offers or events. Lou’s Place will only use such information to contact you directly, or for its own website usage analysis or customer/​market research purposes, and except as set out in this privacy policy or as required or permitted by law,

Lou’s Place will not disclose or sell your personal information to any third parties. Lou’s Place will use reasonable endeavours to safeguard your personal information against loss, theft, misuse or unauthorised access or disclosure.

Lou’s Place may disclose your personal information to third-party service providers who perform services on our behalf. For example, Lou’s Place may hire external companies to handle payment processing, host its website, provide goods, services, supplies or facilities, to assist in marketing or publicity, and so forth. Those third parties will only be provided with such personal information they need to provide the service, must protect personal information to the same extent as Lou’s Place, and shall be prohibited from using it for any other purpose.

From time to time Lou’s Place may feature links to external sites on its website. Lou’s Place takes no responsibility for the privacy practices used by those sites. Similarly, when purchasing tickets to Lou’s Place events, you may be redirected to an external site. Lou’s Place has made reasonable inquiries to satisfy it that this site is secure, however takes no responsibility for any breach of your privacy that may result from you using this site.




LOU’S PLACE BAROSSA VALLEY DIETARY REQUIREMENT POLICY

At Lou’s Place, we take the management of dietary requirements seriously. We aim to ensure all of our guests enjoy an inclusive, positive, memorable food experience and leave feeling confident, happy and satisfied.

To achieve our goal of ensuring your dietary requirements are satisfied, we have a number of processes and standards in place, including:

All staff must complete Dietary Hawk, Dietary Requirement Awareness and Safety training,

The Lou’s Place Dietary Requirement Management plan must be adhered to at all times,

Lou’s Place restaurant administration will contact guests to identify if any guests have a dietary requirement prior to their reservation,

All individuals are encouraged to notify Lou’s Place to disclose their dietary requirements prior to reservation, and

Individuals with food allergies acknowledge and agree that they must:

Disclose to Lou’s Place staff if they, or their children, or other dependents have a dietary requirement and have been prescribed an EpiPen.

Have an in-date Epipen in their possession. If an individual does not bring their EpiPen and they choose to consume food at Lou’s Place, they do so at their own risk. Lou’s Place accepts no liability.



COPYRIGHT AND INTELLECTUAL PROPERTY DISCLAIMER

The contents of this website and any Intellectual Property owned or capable of being owned by Lou’s Place Barossa Valley Pty Ltd ABN 73 643 087 012 belong to Lou’s Place Barossa Valley Pty Ltd ABN 73 643 087 012 and are protected by applicable copyright and intellectual property laws. Any such material is and shall remain the property of Lou’s Place Barossa Valley Pty Ltd ABN 73 643 087 012. No part of this website may be reproduced or reused without written permission of Lou’s Place Barossa Valley Pty Ltd ABN 73 643 087 012, except to the extent permitted by the Copyright Act 1968 (Cth).



DOGS

We love dogs but unfortunately pets are not permitted at Lou’s Place. This is because we have families with children and our outside tables are close to the road and the driveway.

Assistance dogs are permitted at Lou’s Place.



COVID SAFE PLAN — Please click here



COVID MANAGEMENT PLAN - Please click here


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