Welcome to
Lou's Place

Frequently Asked Questions

Where is Lou’s Place located?

Based at the Southern end of the Barossa Valley, South Australia. You can find Lou’s Place at Lou Miranda Estate, 1876 Barossa Valley Way, Rowland Flat SA 5352.

What are the restaurant opening hours?

Lou’s Place is open for lunch Saturday & Sunday 11.30am to 3.00pm.
We are offering a reduced winter menu of pasta and antipasto.
Please note Lou's Place has reduced open hours this winter from 14 June 2022 to 16 September 2022.

Does Lou’s Place cater for dietary requirements?

Absolutely! At Lou’s Place we pride ourselves on our ability to manage dietary requirements such as allergies and intolerances, coeliac disease and personal and religious preference dietary requirements. All of our staff have completed Dietary Hawk Dietary Requirement Awareness and Safety Training.
Please let us know if you have any dietary requirements and we will do our very best to accommodate your needs.

Should I make a table reservation?

Reservations from 14 June, 2022 to 16 September, 2022 are not necessary. Walk-ins welcome.

Can I sit outside?

Yes! Simply ask our team upon arrival at the restaurant or let us know when booking, and if there is any available tables outside it’s all yours!

Do you do functions/private events?

Yes, we would love to be part of your event. Please complete an enquiry form located on our homepage.

Can I bring in a cake? Is there a fee?

Guests are welcome to bring cake, although there is a fee of $4 per person. We will provide plates and cutlery.

Is Lou’s Place wheelchair accessible?

Lou’s Place has a step free entrance and is wheelchair friendly.

Can I bring my dog?

We love dogs but unfortunately pets are not permitted at Lou’s Place.
Service dogs are welcome.

COVID management

Lou’s Place has a Covid safe plan & a Covid management plan in place and are taking all the necessary precautions to ensure the safety of our guests and staff including the enforcement of strict cleaning protocols, limiting capacity in-line with government recommendations and adhering to social distancing measures.

Do you require a deposit?

Yes, for bookings over 8 people we require a deposit of $20 per person. The deposit will be charged prior to booking and redeemed on the day of reservation. 
Deposits for large groups are not refundable at any stage.

Is there a quieter spot to sit?

The volume inside Lou’s Place varies daily depending on customers we have on that day and therefore we can unfortunately not guarantee a quieter seating location. Please check with staff on arrival if there is an alternative position available.

Do you sell gift vouchers?

We do sell gift vouchers. They are valid for three years from the time of purchase, can be make out to any value and are valid at eleven bar or restaurant.

Complete a gift voucher form and we will contact you within 48 hours to take payment and forward you your gift voucher.

How do I use my Gift Voucher?

Gift vouchers must be presented on arrival (printed or via smart phone) and must be mentioned to staff when booking via phone or noted within online bookings. Vouchers may be used for more than one transaction. We do not offer refunds for gift vouchers. Gift vouchers are not redeemable for cash.

Lou’s Place Barossa Valley and Lou Miranda Estate winery are independent businesses. As such, Lou’s Place gift vouchers cannot be used to purchase wine or other products from Lou Miranda Estate winery.

Please click here for our Terms and Conditions.

Do you do BYO?

We have a wide selection of beverages at our Restaurant and we are very happy to help you choose a beverage that you will enjoy.
If you would like to bring your own choice, corkage of one bottle per table is permitted unless negotiated otherwise. Corkage is $30.

Do you have a cancellation/refund policy for special ticketed events?

Lou’s Place does not offer refunds or credit notes for:

  • ‘change of mind’ reasons or non-attendances due to illness or injury;
  • if a person does not attend an Event or Service;
  • if a person fails to meet these Terms and Conditions and Lou’s Place Policies.

2 weeks or less notice:
No refunds, transfers or credit notes. You are welcome to send someone in your place to attend a Lou’s Place event or service — please simply email us their name, contact number and any dietary requirements and we will do our best to accommodate them.

More than 2 weeks notice:
No refunds. We are happy to issue you with a credit note which you can use to enrol into a future special event or Service or use on a later date.

Cancellations using gift vouchers:
If you cancel an event or service which you have booked through redemption of a gift voucher, the same cancellation terms as above will apply, and your credit note will take the form of a re-issued gift voucher with the original expiration date. If you cancel a booking using a gift voucher 2 weeks or less prior to an event or service, or your gift voucher expires before the date of your event or service, your voucher will not be re-issued.

Australian Consumer Law:
We comply with our obligations under the Australian Consumer Law. To the extent that any of the refund/​return/​replacement rights stated on our website are inconsistent with your rights under the Australian Consumer Law (found at Schedule 2 to the Competition and Consumer Act 2010) your statutory rights will prevail.

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